Exinity: Global Leader in Trading & Investments

About Exinity

Exinity is a global fintech organization dedicated to empowering individuals to participate in the financial markets. We offer access to a range of trading and investment solutions, designed to meet the diverse needs of our clients worldwide. At Exinity, we believe in innovation, transparency, and a client-centric approach.

Our Culture

We foster a collaborative and inclusive environment where every employee feels valued and empowered to contribute their best. Our culture is built on the following pillars:

Innovation: We encourage creativity and embrace new technologies to stay at the forefront of the fintech industry.
Teamwork: We believe that collaboration is key to success, and we work together to achieve our goals.
Integrity: We operate with the highest ethical standards and maintain transparency in all our dealings.
Growth: We provide opportunities for professional development and encourage our employees to learn and grow.

Why Work at Exinity?

Joining Exinity means being part of a dynamic and growing company that is shaping the future of finance. We offer competitive salaries, comprehensive benefits packages, and opportunities for career advancement. You will have the chance to work alongside talented and passionate individuals, contribute to meaningful projects, and make a real impact on the lives of our clients. If you are looking for a challenging and rewarding career in a fast-paced environment, Exinity is the place for you.

Open Positions

Customer Service Representative - Mandarin Speaking

Exinity

Dubai

Full-time

8k-12k AED (Estimated)

Responsibilities of a Customer Service Representative Respond to customer inquiries via phone, email, and chat in Chinese, English & other native speaking clients (using google translate). Provide accurate information regarding products, services, and policies. Resolve customer issues promptly and professionally. Maintain detailed records of customer interactions in CRM systems. Collaborate with internal teams to ensure customer satisfaction. Identify and escalate priority issues when necessary. Handle of Back-office queries. Support clients with technical and troubleshooting issues. Deal with complaints of a varying nature promptly and effectively. Meet set performance targets including response time, resolution rate, and customer satisfaction. Upsell and cross sell to clients by adding value-added services to improve client retention, acquisition & loyalty. Qualifications for Customer Service Representative Role Fluency in Chinese and English (spoken and written) Previous experience in customer service or a similar role and knowledge of financial market will be considered an advantage. Strong communication, soft-selling and interpersonal skills Ability to work efficiently under pressure Ability to multitask and work in a fast-paced environment Familiarity with CRM systems and support tools is a plus Problem-solving mindset and attention to detail Knowledge of any other languages is an advantage What Exinity Offers to a Customer Service Representative Competitive salary and benefits Training and development opportunities Supportive and inclusive team culture Career growth within a global organization Discretionary performance related bonus Personalized Flexi benefits Global Employee Assistance Program Medical insurance for employee and dependents.

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Company Details

Headquarters: GCC Region

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