Lucidya
About Lucidya
About Lucidya
Lucidya is a cutting-edge technology company revolutionizing how businesses understand and engage with their customers. We're passionate about leveraging the power of Artificial Intelligence and Machine Learning to provide actionable insights that drive growth and enhance customer experiences. Our AI-powered platform helps brands listen, analyze, and respond to customer needs in real-time, ultimately building stronger relationships and fostering loyalty.
Our Mission
At Lucidya, our mission is to empower businesses with the tools they need to truly understand their customers. We believe that by providing deeper insights into customer behavior, preferences, and sentiment, we can help companies make more informed decisions and create more meaningful interactions. We strive to be at the forefront of innovation in the customer experience space, constantly pushing the boundaries of what's possible.
Why Join Lucidya?
Lucidya offers a dynamic and rewarding work environment where you can make a real impact. Here's what you can expect:
- Innovation-Driven Culture: Be part of a team that's constantly exploring new ideas and pushing the limits of technology.
- Collaborative Environment: Work alongside talented and passionate individuals who are committed to helping each other succeed.
- Growth Opportunities: We invest in our employees' development and provide opportunities for advancement within the company.
- Meaningful Work: Contribute to a product that's making a real difference in the lives of our customers.
- Impactful Contributions: Your work directly influences the success of our clients and the growth of Lucidya.
If you're looking for a challenging and rewarding career in a fast-paced, innovative environment, Lucidya is the place for you. We're always looking for talented individuals to join our team and help us shape the future of customer experience.
Open Positions
Account Executive - Government
Lucidya
About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth. Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalised experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value. Why This Role Matters Saudi Arabia is investing heavily in digital transformation and citizen experience as part of Vision 2030. Government entities are actively exploring how AI can enhance service quality, strengthen engagement and improve operational insight. As a Government Account Executive, you’ll work closely with ministries and public institutions to understand their goals, align on priorities and introduce solutions that enable smarter, data-driven decision-making. You’ll operate within structured procurement environments, collaborate with multiple stakeholders and build long-term partnerships grounded in trust, credibility and measurable impact. What You Will Do Own government revenue targets and drive sustainable ARR growth within public sector accounts. Identify and shape opportunities early, before formal RFP issuance. Lead full sales cycles end-to-end: stakeholder mapping, discovery, solution positioning, PoC coordination, RFP submission, negotiation and contract closure. Navigate Etimad and formal procurement processes confidently and professionally. Lead and coordinate Proof of Concepts (PoCs) that clearly demonstrate measurable impact for ministries and public institutions. Build trusted relationships with decision-makers, procurement teams and executive sponsors. Maintain and grow a portfolio of loyal government clients (minimum 5 strategic accounts preferred). Obsess over pipeline quality and forecasting accuracy - government cycles require discipline. Confidently handle objections related to compliance, data privacy, security and public accountability. Continuously learn about regulatory frameworks, procurement updates and competitive positioning within the government ecosystem. You are responsible for outcomes: strategic public sector partnerships, successful PoCs and long-term contract value, not just one-off wins. Who You Are You are a Saudi national with 4+ years of experience in government or public sector technology sales. You have successfully closed deals with government entities and can demonstrate proof of performance. You understand how procurement truly works - Etimad, RFP cycles, compliance documentation and approvals. You’ve worked with within B2B SaaS environments You don’t wait for tenders to appear, you build positioning early. You are patient but persistent - you understand government timelines without losing momentum. You communicate complex AI solutions in a simple, structured and credible way. You are detail-oriented and structured - documentation, compliance and follow-through matter. You collaborate well internally and coordinate effectively across technical and delivery teams. Experience in analytics, CX platforms, AI or social listening solutions is highly preferred. Culturally, you are: Ambitious but humble. Competitive but ethical. Outcome-driven, not ego-driven. Comfortable in a fast-scaling environment where structure evolves. What the Hiring Process Will Look Like Screening call with Talent Acquisition Technical Interview/Deep dive with Enterprise Sales Manager Case study presentation Offer...
Scrum Master
Lucidya
About Lucidya As a Scrum Master at Lucidya, you will be responsible for facilitating Agile practices and ensuring the team's adherence to Scrum principles. Your role involves coaching team members, supporting product owners in managing the backlog, and removing impediments to ensure the team can deliver high-quality software consistently. You will work closely with cross-functional teams to foster collaboration and improve processes within a fast-paced, innovative environment. Responsibilities Facilitate various Scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Be responsible for mentoring team members in Agile methodologies. Continuously look for ways to enhance team performance and adherence to Agile principles. Why Join Us? Join us to contribute towards our mission of enhancing customer experience through cutting-edge technology and collaborative teamwork!
Scrum Master
Lucidya
Job Description As a Scrum Master at Lucidya, you will be responsible for facilitating Agile practices and ensuring the team's adherence to Scrum principles. Your role involves coaching team members, supporting product owners in managing the backlog, and removing impediments to ensure the team can deliver high-quality software consistently. You will work closely with cross-functional teams to foster collaboration and improve processes within a fast-paced, innovative environment. Responsibilities Facilitate various Scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Mentor team members in Agile methodologies while continuously looking for ways to enhance team performance and adherence to Agile principles. Why Join Us? This is more than just an engineering role—it’s an opportunity to shape the infrastructure and technical future of Lucidya. You’ll play a key part in scaling our platform, building a strong engineering culture, and delivering technology that empowers companies across the region and beyond.
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