Mashreq
About Mashreq
About Mashreq
Mashreq is a leading financial institution with a strong presence in the Middle East, North Africa, and beyond. With a rich history spanning over five decades, we have established ourselves as a trusted and innovative partner for our customers. We are committed to providing exceptional financial services and solutions that empower individuals and businesses to achieve their goals.
Our Culture & Values
At Mashreq, we foster a dynamic and collaborative work environment where every employee is valued and respected. Our core values are at the heart of everything we do:
- Innovation: We encourage creativity and embrace new ideas to drive progress and stay ahead of the curve.
- Customer Focus: We are dedicated to understanding and meeting the evolving needs of our customers, providing them with personalized and tailored solutions.
- Integrity: We uphold the highest ethical standards in all our interactions, building trust and long-term relationships with our stakeholders.
- Collaboration: We believe in the power of teamwork and encourage open communication and knowledge sharing across all levels of the organization.
Why Join Mashreq?
Working at Mashreq offers a unique opportunity to be part of a growing and innovative organization. We provide our employees with:
- Career Development: We are committed to investing in our employees' growth and development through comprehensive training programs and mentorship opportunities.
- Competitive Benefits: We offer a competitive compensation and benefits package that includes health insurance, retirement plans, and other valuable perks.
- Challenging and Rewarding Work: We provide opportunities to work on challenging projects that make a real impact on the lives of our customers and the communities we serve.
- A Diverse and Inclusive Workplace: We are committed to creating a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to contribute their best.
If you are looking for a rewarding career with a leading financial institution, Mashreq is the place for you. Explore our current job openings and discover how you can join our team.
Open Positions
Manager - UPA.TECH - TOPS - End - User Services.MIT
Mashreq
Job Purpose The responsibility will be to oversee all aspects of user access management across a wide range of systems within the organization. This role involves ensuring seamless and secure access for users, effective issue resolution, and ongoing improvements to user profile processes. The manager will lead a team dedicated to supporting the organization’s banking applications, ensuring service continuity, and maintaining compliance with internal policies and external regulations. Key Result Areas Ensure efficient, accurate, and secure administration of user profiles across all banking systems, aligning access with business needs and compliance requirements. Lead the team in providing support to resolve user access issues and system-related problems, ensuring minimal disruption to business operations. Continuously review and refine user profile administration processes, identifying opportunities for automation, optimization, and risk reduction. Ensure the timely and effective delivery of user access requests, access reviews, and deactivation of redundant profiles in line with company policies. Ensure user profile management aligns with security best practices, internal policies, and regulatory standards. Operating Environment, Framework and Boundaries, Working Relationships This role operates within a dynamic, multi-regional banking environment that requires an understanding of different business needs, working hours, and time zones. The team supports multiple banking applications and must ensure that user profiles are accurate, secure, and easily manageable across various systems. The manager will work within established SOPs (Standard Operating Procedures) and security protocols to maintain operational continuity. The role demands an understanding of regulatory requirements, data protection, and industry standards for user access management. Problem Solving Identify and address complex user access issues that may impact system availability, security, and operational efficiency. Conduct thorough analysis of recurring access issues and recommend corrective actions or improvements. Resolve escalated user complaints and issues promptly while maintaining a high level of user satisfaction. Lead initiatives to automate repetitive tasks, optimize access workflows, and reduce the occurrence of errors or security breaches. Decision Making Authority & Responsibility Provide structured weekly and monthly management reporting on KPIs, project delivery milestones, operational performance, and ongoing optimization and improvement plans. The manager has the authority to approve user access requests, approve the removal of inactive users, and make changes to access control policies within the boundaries of organizational security protocols. Responsible for making decisions related to resource allocation, issue escalation, and setting priorities for the user access team. Accountable for ensuring compliance with internal and external security regulations related to user access management. Responsible for ensuring the availability of 24/7 support, managing the team’s performance, and ensuring that service delivery meets organizational expectations. Responsible for ensuring the integrity of user profile data, preventing unauthorized access, and mitigating security risks. Knowledge, Skills and Experience Bachelor’s degree 12+ years’ experience in business environment in technology-oriented bank. Comprehensive knowledge of banking applications namely Core-Banking, RCMS, CRM, EDMS, GTS, PRIME, Select, BPM, Oracle Financials, Flex-cube Direct Banking, SWIFT and sensitivity of accesses provided to different banking applications. Comprehensive knowledge of SWIFT, Profiles, BICs, SWIFT CSP Attestation, etc. Strong interpersonal skill, problem solving, analytical planning skills....
Assistant Manager – Regulatory Reporting.Central Account (UAE National Only)
Mashreq
Responsibilities:Responsible for preparation and timely submission of regulatory reports related to Mashreq UAE operations as per Central Bank guidelines and as per the required reporting frequency.Responsible for preparation of returns related to Mashreq Subsidiaries for CBUAE & Securities & Commodities Authority (SCA).Responsible for preparation of vouchers for GDL (Gross Dirham Lending) & Cash Reserve related to MB UAE and post transactions in Flexcube.
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