Captain

Captain Job Summary

As a Captain at AccorHotel, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is a memorable experience. This role requires a dedication to excellence and a passion for creating exceptional guest interactions.

General Duties and Responsibilities:

• Perform all necessary tasks to service Food & Beverage according to the hotel’s standard of performance manual.
• Acquire in-depth knowledge of the Food & Beverage menu of the assigned outlet to assist and provide advice to guests.
• Practice good customer relations and attend to customer complaints and queries satisfactorily.
• Ensure the outlet is set up for service and supervise for a smooth operation.
• Direct and supervise the service team to ensure all duties are performed as per standards.
• Ensure all employees have received adequate training to perform their duties.
• Ensure proper organization, planning, and control of supplies, and maintain a concise record of all beverage stock.
• Ensure minimum wastage, breakage, and spoilage.
• Actively use upselling techniques by exceeding guest expectations and to increase revenue.
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
• Comply with the hotel’s environmental, health, and safety policies and procedures.

Captain Qualifications

Your experience and skills should include:

• A guest-focused personality is essential.
• Prior experience working with Opera or a related system.
• Strong interpersonal and problem-solving abilities.
• Fluency in English; additional languages are a plus.
• Experience is an asset.

Becoming a Successful Captain at AccorHotel

To become a successful Captain, you need a strong work ethic, attention to detail, and a commitment to providing exceptional guest service. Understanding restaurant industry standards is also beneficial. This is a full-time, permanent position.

Additional Information

We invite you to explore more about hotel management and leadership skills. Check out SHRM for insights on workplace management.