Order Taker - InterContinental Abu Dhabi

About InterContinental Abu Dhabi

At InterContinental Abu Dhabi, we pride ourselves on delivering exceptional dining experiences with warmth, precision, and world-class service. We are currently seeking a passionate and detail-oriented Order Taker to join our Food & Beverage team and play a key role in creating memorable guest experiences.

Your Role

As an Order Taker, you will be the voice of our dining experience — handling guest food and beverage orders efficiently, accurately, and professionally. You will ensure smooth coordination between guests and operational teams while upholding the highest luxury hospitality standards.

A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

• Answer incoming calls promptly and professionally in line with brand standards
• Accurately take food and beverage orders and enter them into the system
• Provide detailed menu knowledge, including daily specials and promotions
• Upsell menu items and promote signature offerings
• Coordinate with kitchen and service teams to ensure timely delivery
• Handle guest requests, inquiries, and complaints with professionalism
• Maintain proper records of orders and billing accuracy
• Follow hygiene, safety, and service standards at all times

What we need from you:

• Previous experience in F&B Service, In-Room Dining, or Call Center (hotel experience preferred)
• Strong communication skills in English (additional languages are an advantage)
• Excellent telephone etiquette and customer service skills
• Ability to multitask in a fast-paced luxury environment
• Good knowledge of food and beverage operations
• Positive attitude and team-oriented mindset

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family....