Reservations Agent

About the Role: Hotel Reservations

This role requires a proactive individual with a passion for the hospitality industry and a strong ability to manage tasks effectively. You will be responsible for assisting guests with their reservation needs, answering inquiries, and providing accurate information about our hotels and services. The ideal candidate will possess excellent communication skills, a positive attitude, and a commitment to delivering exceptional customer service in hotel reservations.

Key Responsibilities in Hotel Reservations

• Assist guests with making, modifying, and canceling reservations.
• Answer inquiries via phone, email, and other channels.
• Provide accurate information about hotel amenities, services, and local attractions.
• Ensure all reservations are accurately entered into the system.
• Collaborate with other departments to ensure guest satisfaction.
• Resolve guest complaints and issues in a timely and professional manner.
• Adhere to company policies and procedures.

Qualifications for Hotel Reservations

• EMMA experience is a plus.
• Experience in reservations.
• Ability to adapt to changing service environments.
• Pro-active with a hands-on approach.
• Passion for the hospitality industry.
• Ability to manage work ensuring that tasks assigned are delivered.
• Ability to find creative solutions, offering recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence.
• Strong communication and listening skills.
• Good IT skills.
• Ability to work collaboratively at all levels within the department.
• An open and positive personality.
• Ability to handle challenging priorities and assignments.

Why Join Radisson Hotel Group as a Hotel Reservations Agent?

At Radisson Hotel Group, we believe in creating memorable moments for our guests and providing our employees with opportunities for growth and development. As a Reservations Agent, you will be part of a dynamic team that is committed to excellence and guest satisfaction. We offer a supportive work environment, competitive benefits, and opportunities for advancement. Join us and be part of a company that values its employees and invests in their success. We encourage you to explore our culture further on our internal career site.