Sales Associate

Position Objective

• Represent the brand by maximizing sales.
• Contribute to sales through exceptional customer service.
• Perform operational duties (store maintenance, visual presentation).

Key Responsibilities

Customer Service

• Greet customers and assist them in selecting products.
• Convert window shoppers to buyers.
• Promote the Club Apparel Loyalty Program.
• Serve customers following company guidelines.
• Maintain updated product knowledge.

Grooming / Attitude / Knowledge

• Maintain a presentable and well-groomed appearance.
• Be flexible to work extended hours.
• Ensure minimal stock loss.

Merchandise

• Ensure stock is laid out and displayed attractively.
• Follow VM guidelines.
• Maintain Stock Norms on clearance.
• Record inventory inward/outward.

Process

• Handle the POS (Point of Sale) / Billing Counter efficiently.
• Tally money in the cash till.
• Issue receipts / refunds / change correctly.
• Process payments by cash / credit cards / vouchers / automatic debits.
• Ensure store security.
• Be flexible to work varied shifts and overtime.
• Adhere to SOP & Loss Prevention Policies.
• Maintain confidentiality of sales figures.