Sales Associate

Position Objective

• Represent the brand by maximizing sales through exceptional customer service.
• Perform operational duties such as store maintenance and visual presentation.

Key Responsibilities

Customer Service

• Greet customers and assist them in selecting products.
• Convert window shoppers to buyers.
• Promote the Club Apparel Loyalty Program.
• Serve customers with the highest standards.
• Maintain up-to-date product knowledge.

Grooming / Attitude / Knowledge

• Maintain a presentable appearance.
• Be flexible to work extended hours.
• Ensure minimal stock loss.

Merchandise

• Ensure stock is displayed attractively.
• Follow VM guidelines.
• Maintain stock norms.
• Record inventory inward/outward.

Process

• Handle the POS / Billing Counter efficiently.
• Tally money in the cash till.
• Issue receipts / refunds / change correctly.
• Process payments by cash / credit cards / vouchers.
• Ensure awareness of security.
• Adhere to SOP & Loss Prevention Policies.
• Maintain confidentiality of sales figures.