VOIP Engineer

Responsibilities of a VoIP Engineer

• Implement new and existing VoIP solutions, including Voice Over Secure Internet Protocol (VoSIP) technology, using industry best practices, such as Cisco Call Manager and Unified Communications systems.
• Manage and maintain Tier 1 Cisco Call Managers, Presence, Unity servers, Session Border Controllers (SBC), and Session Management Edition (SME) on all networks.
• Collaborate with Network Operations Centers (NOC) to ensure VoIP traffic does not interfere with network data traffic.
• Provide expert technical support for Voice & Video networks, services, system upgrades, and equipment purchases.
• Monitor and identify capacity, quality, and performance issues for VoIP traffic to ensure uninterrupted operation of telephony systems.
• Perform regular system maintenance in support of IAVA vulnerabilities and CCRI compliance.
• Execute engineering best practices in network builds, integration, testing, and documentation, adhering to DISA’s Security Technical Implementation Guides (STIGs).
• Ensure that managed technologies are compliant with current DISA Security Technical Implementation Guides (STIGs).
• Create and track network issues/requests using the ServiceNow ticketing system.
• Create, update, and maintain detailed network diagrams.

Qualifications to Become a VoIP Engineer

• Requires an active Secret Clearance.
• Bachelor's Degree or equivalent experience preferably in Computer Science, MIS, IS, Engineering, or a related field.
• Adherence to DoD 8570.01M, maintaining at least one baseline certification and one computing environment (CE) certification.
• Minimum of five years of experience in administrative, technical work demonstrating the ability to perform technical, managerial, or analytical work.
• Hands-on experience in VoIP technologies in medium to large environments.
• Experience with a customer service-oriented company.

Skills and Technologies for a VoIP Engineer

• Ability to verify that systems are properly configured in accordance with Higher Headquarters, Local, and DISA STIG configuration policies.
• Ability to manage asset documentation for accreditation and authorization.
• Ability to assess networking requirements and provide solutions.
• Expert ability to troubleshoot infrastructure equipment.
• Excellent organizational, interpersonal, written, and verbal communication skills.