Assistant Security Manager - Arabic Speaker (Delta Hotels Jumeirah Beach, Dubai)

Position Summary

• Patrol all areas of the property; secure rooms; assist guests with room access.
• Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit.
• Monitor Closed Circuit Televisions and alarm systems.
• Authorize, monitor, and document access to secured areas.
• Assist guests/employees during emergency situations.
• Respond to accidents, contact EMS or administer first aid/CPR as required.
• Gather information and complete reports.
• Maintain confidentiality of reports/documents, release information to authorized individuals.
• Defuse disturbances in accordance with company policies and procedures.
• Resolve safety hazard situations.
• Handle all interruptions and complaints.
• Escort unwelcome persons from the property.
• Ensure compliance with alcoholic beverage control laws.
• Call for assistance using proper code responses.
• Provide proper paperwork to employees.
• Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None