Branch Manager- Norwood Lending and Advice Centre

Branch Manager Opportunity at People First Bank

As a Branch Manager, you will lead a passionate local team while playing a broader role in supporting other Adelaide branches as business needs evolve. In this pivotal role, you'll champion a member-first culture, build capability across your team, and drive strong performance outcomes. Your leadership will help shape a service ecosystem that enables our members to thrive—across physical, digital, and virtual channels.

Key responsibilities include:

• Lead and inspire a high-performing team, fostering a culture of accountability, collaboration, and continuous development.
• Drive branch performance across service, sales, revenue, and operational excellence, aligned with strategic goals.
• Champion a consistent, high-quality member experience—friendly, efficient, knowledgeable, and tailored.
• Embed a strong member-first operating rhythm, supporting both in-branch and digital adoption across the network.
• Develop your people through structured coaching, feedback, and capability-building to help them uncover member needs and deliver exceptional service.
• Engage deeply with your local community, identifying growth, business development, and external referral opportunities.
• Support change and transformation initiatives across the Adelaide region, providing agile leadership as the retail network continues to evolve.
• Ensure strong risk, compliance, and WHS practices, promoting a safe and positive environment for your team and members.
• Collaborate across the Retail and Member Experience division to ensure alignment, consistency, and outstanding outcomes across all channels.

What We're Looking for in a Branch Manager

You’re a natural leader of people—someone who thrives on building capability, motivating teams, and creating inclusive, high-performing environments. You balance business insight with a strong community mindset, and you thrive with a diverse range of responsibilities.

You’ll bring:

• Proven leadership experience within banking or financial services, ideally in a high volume and customer facing environment
• A strong coaching mindset, with the ability to inspire, motivate, and build capability
• A proactive approach to business development and community engagement
• Strong digital proficiency and the ability to embed digital-first thinking in your team
• Exceptional communication and interpersonal skills
• A resilient, adaptable mindset—comfortable with change and energised by new challenges
• A passion for delivering an outstanding member experience, every time

Benefits of Joining People First Bank as a Branch Manager

We offer a range of attractive benefits for our team members including career development opportunities, discounts on financial products and services, and celebrate the work of our people through our peer-driven recognition program.