Customer Service Representative - Mandarin Speaking

Responsibilities of a Customer Service Representative

• Respond to customer inquiries via phone, email, and chat in Chinese, English & other native speaking clients (using google translate).
• Provide accurate information regarding products, services, and policies.
• Resolve customer issues promptly and professionally.
• Maintain detailed records of customer interactions in CRM systems.
• Collaborate with internal teams to ensure customer satisfaction.
• Identify and escalate priority issues when necessary.
• Handle of Back-office queries.
• Support clients with technical and troubleshooting issues.
• Deal with complaints of a varying nature promptly and effectively.
• Meet set performance targets including response time, resolution rate, and customer satisfaction.
• Upsell and cross sell to clients by adding value-added services to improve client retention, acquisition & loyalty.

Qualifications for Customer Service Representative Role

• Fluency in Chinese and English (spoken and written)
• Previous experience in customer service or a similar role and knowledge of financial market will be considered an advantage.
• Strong communication, soft-selling and interpersonal skills
• Ability to work efficiently under pressure
• Ability to multitask and work in a fast-paced environment
• Familiarity with CRM systems and support tools is a plus
• Problem-solving mindset and attention to detail
• Knowledge of any other languages is an advantage

What Exinity Offers to a Customer Service Representative

• Competitive salary and benefits
• Training and development opportunities
• Supportive and inclusive team culture
• Career growth within a global organization
• Discretionary performance related bonus
• Personalized Flexi benefits
• Global Employee Assistance Program
• Medical insurance for employee and dependents.