Senior PC Technician - IT Operations Eng & Support

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About the Position:

Wynn Al Marjan Island is currently seeking a Senior PC Technician to join the Information Technology team.

The primary duties and responsibilities of this role are:

• Provide timely technical support and serve as the first point of contact for user issues and error reporting
• Manage and resolve service requests and incidents using the ITSM solution
• Install, configure, upgrade, and maintain hardware and software to ensure system usability and compatibility
• Troubleshoot hardware and software issues, repair or replace faulty equipment, and ensure electrical safety standards are followed
• Ensure software licensing is maintained, updated, and compliant
• Maintain accurate technical documentation and coordinate with various business units across the property
• Use personal or mobile devices as required to support operational tasks and isolate and resolve technical issues; perform other duties as assigned

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 5 years of experience working in an Information Technology (IT) department
• Working knowledge of Windows, macOS, Apple products, operating systems, software installation, and basic database programming
• Ability to manage service requests and incidents using ITSM solutions
• Experience supporting hospitality, gaming, hotel systems, analytics, and proprietary applications (preferred)
• Strong customer service, communication skills, and ability to communicate effectively in English with a polished professional demeanor
• Ability to work in a fast-paced environment, walk extended distances, lift up to 40 lbs, and work varied shifts including nights, weekends, holidays, and extended hours as needed
• Bachelor’s degree in computer science, Engineering, or a related field preferred; CompTIA A+ certification and knowledge of company policies and procedures are desirable

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry....