CTM360

Junior Business Development (Post-Sales)

CTM360

Job DescriptionThis role contributes to the achievement of sales targets by renewing and upselling current customers, cultivating good customer relationships, coordinating sales activities, and maintaining customer satisfaction.The candidate must be highly motivated & driven and should be able to dive right into our work culture, understand our sales process & roadmap for the future, and take control of the assigned duties and responsibilities.Primary ObjectivesBuild and establish good work relationships with clients to facilitate increased patronage and revenue.Identify and prioritize accounts based on outstanding issues, growth opportunities, strategic value, and renewal timeframe.Maintain an accurate and updated database of client account information as well as business development-related documentation.Ensure high customer satisfaction by liaising with the customer success team and managing customer health status regularly.Act as the main point of contact between existing clients and internal teams.Oversee sales process and facilitate order fulfillment.Assist the team in the vendor registration process, and RFP/RFQ submissions.Review and negotiate contracts during the renewal process and meet the established deadlines.Work collaboratively with various internal teams/individuals for the best interest of the customer.Map and track the engagement of existing clients across various technology platforms.Provide visibility and report metrics for the BD team & management.Cultivate strong partner relationships and ensure timely completion of required partner documentation.Engage relevant stakeholders to identify upcoming opportunities and support Business Development efforts.Qualifications1-2 years experience in IT & Security Sales (preferred)Bachelor's degree in Business or ManagementGood administrative, organizational, and problem-solving skills.Excellent communication and customer service skills.The ability to multitask, work in a fast-paced environment, and meet deadlines.Understanding of the B2B sales process and negotiation.