Account Manager
Delivery HeroJob Description
Company Description
Talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Role Summary
We are looking for an Account Manager to join our team and be part of our growth. If you're a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.
What's On Your Plate?
- Maintain continuous business relationships with clients/restaurants
- Provide excellent service and support in order to build strong relationships and resolve operational issues between clients/Shops and company
- Make sure that the menus of the clients are up to date at all times
- Optimize the restaurant content (MOA, Delivery time)
- Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer
- Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat stickers at Shops, banners, and newsletter
- Generating food coupons, promotions, and vouchers from existing Shops
- Convince clients/restaurants for brand promotion of Talabat pictures
- Transmission method optimization: Convincing clients/Shops to implement a track order feature and changing the transmission method to WLA
- Convince the Shop to go for digitalization (Backlinks, Splash pages, White-label, Facebook button)
- Encourage Shops to subscribe to the online payment gateway
- Coordinate with the Shop, if the shop is live or active on the Talabat website, checking and resolving the reason, such as shutting down or stopping delivery
- Maintain accurate records of all sales and prospecting activities including: sales calls, closed sales, follow-up activities, sales expense report, presentations, sales meeting report (new Shop), and daily signed contract report
What Did We Order?
- Bachelor's degree in any discipline
- Previous experience in FMCG, E-commerce, and retail companies is preferred
- From 3 to 5 years of experience holding the same title or relevant
- Able to analyse data and sales statistics and curate a solution
- Excellent communication and negotiation skills
- Customer oriented
- Adaptability and flexibility
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