Account Manager - Local Shops
Delivery HeroJob Description
Role Summary
We are looking for an Account Manager - Local Shops to join our team in Bahrain and be part of our growth. You will be responsible for developing the business through vendors in-person and maintaining long-term relationships. You will also manage existing accounts and handle vendor catalogues, promotions, advertisement sales, renegotiation and transmission methods optimization as well as other special account management ad hoc projects as per standards set.
What’s On Your Plate?
- Develop, optimize & grow a portfolio of accounts through business reviews, KPI tracking and data analysis to identify and drive revenue growth.
- Collaborate cross-functionally with operations, marketing and vendor teams to ensure correct assortment, pricing, promotions, and service quality.
- Monitor vendor relationships to ensure consistent service levels.
- Ensure category growth, healthy order volumes and the right product assortment.
- Solid knowledge of pricing, assortment, and promotional strategies
- Maintain continuous business relationships with clients/ Vendors via in-person visits, regular phone calls and emails.
- Provide excellent service and support in order to build strong relationships and resolve operational issues between clients/ Vendor and company.
- Make sure client catalogs are up to date at all times.
- Optimize the Vendor content (MOA, Delivery time).
- Commission rate renegotiation: - Building new commercial relationships by renewing existing contacts and renegotiating offers.
- Advertisement sales: -Acquiring and maintaining pictures from brand catalogue, using Talabat branding stickers, banners and newsletter.
- Generating food coupons, promotions and vouchers from existing Vendors.
- Convince clients / Vendors for brand promotion of Talabat pictures.
- Transmission method optimization: -Convincing clients / Vendor to implement a track order feature and changing the transmission method to WLA.
- Convince the Vendor to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).
- Encourage Vendors to subscribe to the online payment gateway.
- Coordinate with the Vendor, if the Vendor is live or active on Talabat, checking and resolving the reason, such as shutting down or stopping delivery.
- Maintain accurate records of all sales and prospecting activities including:
- Sales calls
- Closed sales
- Follow-up activities
- Sales expense report
- Presentations
- Sales meeting report (new Vendor)
- Vendor analysis sheet
Qualifications
- Bachelor’s degree in any discipline
- Previous experience in FMCG,- E-commerce and retail companies is preferred
- From 3 to 5 years of experience holding the same title or relevant
- Strong understanding of Q-commerce & CRM tools
- Proficient Data Analysis, Excel & Reporting Skills
- Excellent Negotiation & Stakeholder Management Skills
- Confident communication skills (Written and Verbal)
- Adaptability & Flexibility
Additional Information
Join Our Vibrant Team in Bahrain - Where Work Meets Innovation and Fun!
- Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
- Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone’s welcome in our inclusive environment.
- Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
- Fun & Community: Our company events, cultural outings, and sports activities aren’t just fun; they’re a way to bond with our amazing team.
- Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we believe in caring for our team.
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