Associate Mako Product Specialist, Dammam

About the Role

• This role involves providing technical expertise to sales representatives, resellers, and customers during the sales process, including performing technical support at customer sites and resolving product issues.
• It includes hands-on training with Stryker’s Mako robot, covering setup, breakdown, and intra-operative activities for successful surgical outcomes.
• You will offer clinical product support, provide on-site assistance during surgeries, address technical issues, and deliver training and customer education for assigned accounts.

What You Will Do

• Complete Mako training for all robotic-assisted surgery applications.
• Obtain certification for each application needed to perform independent case coverage.
• Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
• Observe and apply practices used to train and guide surgeons and hospital staff in robotic-assisted surgery.
• Build troubleshooting skills to solve technical issues related to the robot.
• Collaborate with the Education and Field Service teams to learn basic technical components of the robot.
• Shadow and assist in the day-to-day coordination of accounts and necessary tasks to support scheduled robotic procedures.
• Complete supervised cases are needed to obtain full certification for each application.
• Develop knowledge of hospital and account preferences to meet or exceed customer expectations.
• Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.
• Manage inventory, instrumentation, and total case preparation.
• Ensure all cases are planned and reviewed with associated surgeons before scheduled surgeries.
• Assist in product demonstrations and lab logistics to service sales, marketing, and potential customers.
• Build collaborative relationships with internal sales team members to achieve business objectives.

What You Need

• Bachelor's Degree in a related technical or clinical field of study preferably Biomedical or Medical Engineering
• Fluent English & Arabic language skills (Spoken & Written)
• Use of computer and MS Office tools
• Ability to work in a team oriented environment with excellent interpersonal and communication skills
• Self-motivated, detail oriented and a proven history of ability to make independent decisions
• Comfortable in Operating Room environment
• Travel Percentage: 70%