Customer Experience Agent | Qatar Aviation Services | Qatar Airways Group
Qatar AirwaysJob Description
About the Role
As a Customer Experience Agent with Qatar Aviation Services (QAS), a subsidiary of Qatar Airways Group, you will provide consistent quality of service and exceptional assistance to all customers at designated areas such as check-in counters, boarding gates, API tasks, VIP and Amiri Operations, transfer desk offices, ramp, Lost & Found, crew terminal, porterage services, trolley services, and Customer Care (PwD) section. You will ensure compliance with service standards, safety, and security procedures in line with customer airline requirements and local authority regulations.
Key Operational Responsibilities
- Check-in passengers following QAS Standards and Procedures
- Floor walking and queue management
- Manage passenger flow at Immigration/Security Screening points
- Hand baggage control and special baggage handling
- Lost & Found operations
- Boarding passengers according to operational standards
- Transfer desk and passenger arrivals services
- Customer Care assistance for Persons with Disabilities (PwD)
- Porterage and trolley services management
- API check-in and boarding for VIP and Amiri passengers
- Crew terminal services support
- Documentation and administrative assignments
Coordination & Reporting
- Coordinate with internal and external departments (QR and other airlines) for smooth operations
- Report any illegal, unsafe, or corrupt activities observed
- Support line manager during emergencies or operational disruptions
- Support the Qatar Airways Special Assistance Program
- Allocate baby stroller staff and oversee contractor personnel
- Direct trolley personnel and ensure SLA compliance
- Submit daily, weekly, or monthly reports (e.g., Trolley Utilization Report)
About You
- High School Diploma or equivalent qualification required
- 0-2 years of customer service experience (aviation or hospitality preferred)
- Excellent communication and interpersonal skills
- Willingness to work shifts including nights, weekends, and holidays
- Ability to remain calm and professional under pressure
- Strong team coordination and multitasking abilities
- Fluent in English; Arabic or additional languages are an advantage
Get notified of similar jobs
We'll send you an email when jobs similar to "Customer Experience Agent | Qatar Aviation Services | Qatar Airways Group" are posted.
Related Jobs You Might Like
View all jobs →Facility Management Engineer – Civil
Urban Ridge Supplies
Job SummaryThe Facility Management Engineer – Civil will support the delivery of civil maintenance and FM services, ensuring works are completed safely, efficiently, and in accordance with contractual requirements and applicable Qatar standards.Key ResponsibilitiesManage and monitor preventive and corrective civil maintenance activities.Conduct inspections and identify building and civil defects.Coordinate technicians, contractors, and maintenance activities.Prepare technical reports, work plans, and corrective action recommendations.Monitor work quality and compliance with SLAs and KPIs.Ensure compliance with Qatar codes, HSE, quality, and environmental requirements.Support project and FM management activities.RequirementsBachelor's degree in Civil Engineering or equivalent.Minimum 3 years' experience in Facility Management and/or Project Management within the GCC.UPDA/MMUP Grade B or C – mandatory.Strong knowledge of civil maintenance works.Good understanding of Qatar standards and codes.Fluent in Arabic and English – mandatory.Strong analytical, communication, planning, and problem-solving skills.
Arabic Language Teacher
TradesApp
Job DescriptionLocation: Doha, QatarEmployment Type: Full-TimeTravel Requirement: International travel requiredSalary: Competitive / NegotiableStart Date: As soon as possibleJob SummaryWe are seeking an experienced and professional Arabic Language Teacher to provide dedicated Arabic language tuition to an individual and family based in Doha. The primary focus will be teaching spoken Khaleeji Arabic, with particular emphasis on the Qatari dialect, developing practical and conversational Arabic for everyday, social and cultural situations. The successful candidate should have a strong understanding of Qatari language, expressions, pronunciation and local culture. As the family travels regularly, the teacher must also be comfortable with international travel to ensure continuity of lessons when required.Key ResponsibilitiesDeliver structured and personalised Arabic lessons.Focus primarily on conversational Khaleeji and Qatari Arabic.Develop lesson plans based on individual proficiency levels and learning objectives.Teach Qatari vocabulary, pronunciation, expressions and cultural context.Prepare appropriate learning materials and conversational exercises.Adapt teaching methods to different learning styles and proficiency levels.Monitor progress and adjust lessons accordingly.Maintain professionalism, confidentiality and discretion at all times.Travel internationally when required to maintain continuity of lessons.Candidate RequirementsFluent/native-level Arabic speaker with a strong command of the Qatari dialect.Previous experience as an Arabic Language Teacher or Tutor.Strong understanding of Khaleeji Arabic and Qatari culture.Experience teaching Arabic to non-native speakers is highly desirable.Excellent communication and interpersonal skills.Professional, patient, adaptable and discreet.Flexible regarding working arrangements and scheduling.Willing and able to travel internationally when required.Relevant teaching or Arabic language qualifications preferred.PackageA competitive salary and overall package will be offered and is negotiable depending on the experience and suitability of the successful candidate.
Arabic Language Teacher
Urban Ridge Supplies
Job SummaryWe are seeking an experienced and professional Arabic Language Teacher to provide dedicated Arabic language tuition to an individual and family based in Doha. The primary focus will be teaching spoken Khaleeji Arabic, with particular emphasis on the Qatari dialect, developing practical and conversational Arabic for everyday, social and cultural situations. The successful candidate should have a strong understanding of Qatari language, expressions, pronunciation and local culture. As the family travels regularly, the teacher must also be comfortable with international travel to ensure continuity of lessons when required.Key ResponsibilitiesDeliver structured and personalised Arabic lessons.Focus primarily on conversational Khaleeji and Qatari Arabic.Develop lesson plans based on individual proficiency levels and learning objectives.Teach Qatari vocabulary, pronunciation, expressions and cultural context.Prepare appropriate learning materials and conversational exercises.Adapt teaching methods to different learning styles and proficiency levels.Monitor progress and adjust lessons accordingly.Maintain professionalism, confidentiality and discretion at all times.Travel internationally when required to maintain continuity of lessons.Candidate RequirementsFluent/native-level Arabic speaker with a strong command of the Qatari dialect.Previous experience as an Arabic Language Teacher or Tutor.Strong understanding of Khaleeji Arabic and Qatari culture.Experience teaching Arabic to non-native speakers is highly desirable.Excellent communication and interpersonal skills.Professional, patient, adaptable and discreet.Flexible regarding working arrangements and scheduling.Willing and able to travel internationally when required.Relevant teaching or Arabic language qualifications preferred.PackageA competitive salary and overall package will be offered and is negotiable depending on the experience and suitability of the successful candidate.