F&B Director

About the Role

The operational leader responsible for delivering exceptional food and beverage experiences across the club. The Food & Beverage Operations Director oversees the day-to-day performance of all F&B outlets, banquets, and events, ensuring operational excellence, outstanding member and guest satisfaction, financial performance, and a high-performing service culture. The role is instrumental in supporting the club's hospitality offering across daily operations and large-scale events (golf tournaments, weddings, corporate functions, etc).

Key Responsibilities

1. Food & Beverage Operations

• Lead the day-to-day operation of all food and beverage outlets, ensuring efficient and seamless service delivery
• Maintain consistently high standards of service, presentation, cleanliness, and guest experience
• Develop, implement, and continuously improve operational procedures and service standards
• Coordinate closely with kitchen, stewarding, procurement, and facilities teams to ensure smooth operations
• Actively manage service during peak trading periods and high-profile club events

2. Events & Banquet Operations

• Oversee food and beverage operations for tournaments, weddings, corporate functions, member events, and private celebrations
• Collaborate with the Events team to ensure successful planning and flawless execution
• Ensure appropriate staffing, equipment, and operational readiness for large-scale events
• Maintain exceptional service standards across both day-to-day operations and special events

3. Team Leadership & People Management

• Lead, coach, and develop supervisors and operational teams across multiple outlets
• Build a strong service culture focused on hospitality, accountability, and continuous improvement
• Manage workforce planning, scheduling, and staffing levels in line with operational demand
• Conduct regular performance reviews, coaching sessions, and training initiatives
• Foster collaboration between front-of-house and back-of-house teams

4. Financial & Operational Performance

• Manage departmental budgets while controlling labour, food, and beverage costs
• Monitor operational performance through KPIs and management reporting
• Identify opportunities to improve efficiency, increase revenue, and reduce waste
• Ensure inventory, purchasing, and stock control processes are effectively managed
• Support forecasting and business planning alongside senior management

5. Member & Guest Experience

• Champion a service-first culture that delivers exceptional member and guest satisfaction
• Respond proactively to feedback and resolve service issues in a timely and professional manner
• Continuously identify opportunities to elevate the club's hospitality offering
• Build strong relationships with members and regular guests to enhance loyalty and engagement

6. Compliance & Quality Assurance

• Ensure full compliance with food safety, hygiene, and health & safety regulations
• Maintain HACCP standards and ensure all operational procedures are consistently followed
• Conduct regular operational audits across all outlets
• Ensure compliance with company policies, licensing requirements, and brand standards

Candidate Profile

• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related discipline
• 5–8+ years' experience in food and beverage operations within hotels, resorts, golf clubs, country clubs, or other high-volume hospitality environments
• Minimum 3 years in a leadership role managing multiple outlets and large operational teams
• Demonstrated experience overseeing banquet, conference, or large-scale event operations
• Strong commercial acumen with experience managing budgets, labour costs, and food & beverage profitability
• Experience using hospitality POS systems and Microsoft Office; familiarity with ERP systems is advantageous
• HACCP or Food Safety certification is desirable

Core Competencies

• Operational leadership and execution
• Guest-centric mindset with a passion for service excellence
• Commercial and financial acumen
• Team leadership, coaching, and people development