Front Desk Receptionist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Location:

On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.

Join Our Team:

We are currently looking for a Front Desk Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels.

Key Responsibilities:

• Display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
• Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
• Handle a multitude of keys.
• Quote and be familiar with room and rate availability for current and future dates.
• Accept reservations, changes and cancellations in the absence of reservations staff.
• Select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
• Work closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
• Handle guest problems or complaints.
• Utilize the computer system in running daily reports and in blocking special requests.
• Keep all support departments informed of necessary information or requests.
• Handle safety deposit box requests, including distributing, giving access to and closing procedures.
• Complete key packets and vouchers, and to modify registration cards.
• Check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
• Maintain a balanced bank assigned to you from the hotel.
• Reconcile all transactions at the close of the shift and to cash out.
• Recite hours of operation of all hotel facilities and special service codes.
• Understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper.
• Handle hotel emergency procedures and situations with maturity and professionalism.
• Perform as night receptionist and assist with the night audit procedures.
• Perform tasks and projects as delegated by the Assistant Manager, Night Manager, Front Office Manager or Rooms Division Manager.

Preferred Qualifications and Skills:

• Previous Front Desk or Front Office experience preferred, especially in a luxury environment.
• Ability to work rotating shifts will be required.