Head Hostess
Minor InternationalJob Description
Company Description
A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
- To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
- To perform every guest interaction in a friendly and welcoming manner
- To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.
- To be completely familiar with the services offered in the restaurant and throughout the hotel.
- To greet and seat guests in the restaurant in a warm and friendly manner and set the tone of welcoming hospitality that will continue during the entire guest experience.
- To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
- To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.
- To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers but try to take care of the problem at once.
- Pitch in and help in service whenever the need arises.
- Work with the Cashier and relieve Cashiers on break.
- Managing reservations and seating arrangements to optimize table turnover and guest satisfaction.
- Training, mentoring, and supervising junior hostesses in guest service and front-of-house operations.
- Greeting and seating guests in a professional and courteous manner.
- Handling guest inquiries, special requests, and complaints with grace and professionalism.
- Collaborating with the kitchen and serving staff to ensure efficient and timely service.
- Maintaining cleanliness and organization of the hostess station and lobby area.
- Coordinating with management to implement and uphold company policies and standards
Qualifications
- High School diploma
- Previous experience in same position for at least 1 year.
- Luxury hotel experience is a must
- Passion for excellent service
- Excellent team player and great communication skills
Additional Information
Relocate to remote area
Get notified of similar jobs
We'll send you an email when jobs similar to "Head Hostess" are posted.
Related Jobs You Might Like
View all jobs →
Stewarding Attendant
AccorHotel
Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,Join us and become a Heartist®.Job DescriptionTo clean and wash dishes according to the established performance standards.To clean and wash pots, pans and other kitchen utensils according to performance standards.To empty rubbish bins according to the garbage schedules.To have a thorough understanding and knowledge of all cleaning procedures, use of dishwashing machines and the type of chemicals to be used.To provide a courteous, professional, efficient and flexible service at all times, following Rixos Standards of Performance.To undertake any reasonable tasks and secondary duties as assigned by Stewarding Supervisor.To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.To strictly adhere to the opening and closing procedures established for the department.To be fully conversant with all services and facilities offered by the hotel.To ensure that the place of work and surrounding area is kept clean and organized at all times.To have a clear understanding of the HACCP procedures put in place and their purpose.To monitor operating supplies and reduce spoilage and wastage.To exercise careful use of operating supplies in order to reduce spoilage and wastage.To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.To attend and contribute to all Heartists meetings Departmental and Hotel trainings scheduled and other related activities.To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.To provide friendly, courteous and professional service at all times.To maintain good working relationships with colleagues and all other departments.To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.To comply with local legislation as required.To attend training and meetings as and when required.QualificationsPreferably has experience in hospitality.Has knowledge of stewarding operational standards.Additional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Demi Chef de Partie - Pastry Kitchen
Marriott
POSITION SUMMARYPrepare special meals or substitute items.Regulate temperature of ovens, broilers, grills, and roasters.Pull food from freezer storage to thaw in the refrigerator.Ensure proper portion, arrangement, and food garnish.Maintain food logs.Monitor the quality and quantity of food that is prepared.Communicate assistance needed during busy periods.Inform Chef of excess food items for use in daily specials.Inform Food & Beverage service staff of menu specials and out of stock menu items.Ensure the quality of the food items.Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.Prepare cold foods.Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.Anticipate and address guests’ service needs.Speak with others using clear and professional language.Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.Ensure adherence to quality expectations and standards.Stand, sit, or walk for an extended period of time.Reach overhead and below the knees, including bending, twisting, pulling, and stooping.Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONEducation: Technical, Trade, or Vocational School Degree.Related Work Experience: At least 3 years of related work experience.Supervisory Experience: No supervisory experience.License or Certification: NoneAbout Marriott InternationalAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.About St. Regis Hotels & ResortsCombining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Demi Chef de Partie - Butchery
Marriott
POSITION SUMMARYPrepare special meals or substitute items.Regulate temperature of ovens, broilers, grills, and roasters.Pull food from freezer storage to thaw in the refrigerator.Ensure proper portion, arrangement, and food garnish.Maintain food logs.Monitor the quality and quantity of food that is prepared.Communicate assistance needed during busy periods.Inform Chef of excess food items for use in daily specials.Inform Food & Beverage service staff of menu specials and out of stock menu items.Ensure the quality of the food items.Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.Prepare cold foods.Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONEducation: Technical, Trade, or Vocational School Degree.Related Work Experience: At least 3 years of related work experience.Supervisory Experience: No supervisory experience.License or Certification: NoneAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you....