Manager Customer Service and Accessibility
Qatar AirwaysJob Description
About the role:
- Hamad International Airport is seeking a highly skilled and organized individual to join our team as Manager Customer Service and Accessibility.
- If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by:
- Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities.
- Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture.
- Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction.
- Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity.
- Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction.
- Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction.
- Manage, control and monitor the training programs (customer service & accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.
About you:
- Relevant College or University qualification to min bachelor’s level or equivalent.
- Minimum 8 years of relevant experience.
- Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest.
- Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change.
- Strong people management, creates an empowering environment, encouraging individual ownership and initiative.
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
Get notified of similar jobs
We'll send you an email when jobs similar to "Manager Customer Service and Accessibility" are posted.
Related Jobs You Might Like
View all jobs →
General Manager
AccorCorpo
Company DescriptionWhy work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionWe are seeking a dynamic and visionary General Manager to lead our prestigious hotel operations at Swissotel Corniche Park Towers Doha. As the driving force behind our success, you will oversee all aspects of hotel management, ensuring exceptional guest experiences while maximizing operational efficiency and profitability.Develop and implement strategic plans to achieve business goals and enhance overall performanceLead and inspire a diverse team of professionals, fostering a culture of excellence and innovationOversee all operational departments, including rooms division, food and beverage, sales and marketing, and financeEnsure the highest standards of guest service and satisfaction are consistently met.Manage financial performance, including budgeting, forecasting, and cost control measures.Build and maintain strong relationships with key stakeholders, including owners, corporate leadership, and local community partners.Drive revenue growth through innovative marketing strategies and business development initiatives.Ensure compliance with local regulations, brand standards, and company policies.Implement and monitor quality assurance programs to maintain service excellence.Stay abreast of industry trends and competitor activities to maintain a competitive edge.QualificationsProven experience as a General Manager in the hospitality industry or a related fieldStrong track record in strategic planning and project leadershipExceptional leadership skills with the ability to motivate and develop high-performing teamsExcellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholdersDemonstrated commercial acumen and financial management expertiseIn-depth knowledge of hotel operations, including rooms division, food and beverage, and MICEProficiency in revenue management and performance optimization techniquesStrong problem-solving skills and ability to make decisions in fast-paced environmentsFamiliarity with local regulations and business practices in the regionInnovative mindset with a focus on continuous improvement and guest satisfactionAbility to represent the brand professionally and build strong community relationshipsFlexibility to work extended hours and handle high-pressure situationsBachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)Additional InformationDiversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
Cluster General Manager
AccorCorpo
Company DescriptionWhy work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionWe are seeking a dynamic and visionary General Manager to lead our hotels operations at Ibis & Adagio Doha - Qatar. As the driving force behind our success, you will oversee all aspects of hotel management, ensuring exceptional guest experiences while maximizing operational efficiency and profitability.Develop and implement strategic plans to achieve business goals and enhance overall performanceLead and inspire a diverse team of professionals, fostering a culture of excellence and innovationOversee all operational departments, including rooms division, food and beverage, sales and marketing, and financeEnsure the highest standards of guest service and satisfaction are consistently metManage financial performance, including budgeting, forecasting, and cost control measuresBuild and maintain strong relationships with key stakeholders, including owners, corporate leadership, and local community partnersDrive revenue growth through innovative marketing strategies and business development initiativesEnsure compliance with local regulations, brand standards, and company policiesImplement and monitor quality assurance programs to maintain service excellenceStay abreast of industry trends and competitor activities to maintain a competitive edgeCoordinate operations across multiple properties to ensure consistency in service delivery and brand standardsDevelop and execute comprehensive staff training and development programs to enhance team capabilities and career progressionEstablish and monitor key performance indicators (KPIs) and operational metrics to drive accountability and continuous improvementLead crisis management and problem-resolution initiatives to address operational challenges and maintain business continuityQualificationsProven experience as a General Manager in the hospitality industry or a related fieldStrong track record in strategic planning and project leadershipExceptional leadership skills with the ability to motivate and develop high-performing teamsExcellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholdersDemonstrated commercial acumen and financial management expertiseIn-depth knowledge of hotel operations, including rooms division, food and beverage, and MICEProficiency in revenue management and performance optimization techniquesStrong problem-solving skills and ability to make decisions in fast-paced environmentsFamiliarity with local regulations and business practices in the regionInnovative mindset with a focus on continuous improvement and guest satisfactionAbility to represent the brand professionally and build strong community relationshipsFlexibility to work extended hours and handle high-pressure situationsAdditional InformationDiversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
Remuneration and Manpower Planning Business Partner
Qatar Airways
Job SummaryHamad International Airport is a dynamic and forward-thinking organization committed to excellence in our industry. We are looking for a talented and strategic Remuneration and Manpower Planning Business Partner to join our team. This role is pivotal in ensuring we effectively utilize our resources, meet our future workforce needs, and maintain competitive and equitable remuneration practices.Key ResponsibilitiesManpower Planning: Develop and implement strategies for optimal utilization of existing resources and forecast future workforce requirements. Conduct skills gap analysis and create recruitment, training, and development plans.Remuneration: Design and manage competitive compensation structures. Conduct market research to benchmark salaries and benefits, ensuring internal equity and compliance with legal standards.Organizational Design: Develop and implement organizational structures that enhance productivity and align with business goals. Support job design and change management initiatives. Proven experience in job architecture, including designing and maintaining job families, levels, and grading structures aligned with the organizational and reward frameworks.Data Analysis: Utilize data to inform decision-making processes. Analyze workforce trends, use predictive analytics to forecast future needs, and create comprehensive reports and dashboards.Workforce Planning: Identify and address skills gaps, plan talent acquisition, and develop succession planning strategies to ensure the organization has the required skills for current and future needs.Essential Skills and ExperienceBachelor’s degree or Equivalent with minimum 10 years of job-related experience.Proven experience in manpower planning and workforce strategy.Strong analytical skills with the ability to interpret workforce metrics.Proficiency in HRIS (e.g., SAP, Workday, Oracle HCM) and data analysis tools (e.g., Excel, SQL, Tableau, Power BI).Deep understanding of compensation and benefits, including performance-based pay systems.Excellent communication skills with the ability to present data-driven insights to stakeholders.Strong project management skills with the ability to manage multiple initiatives concurrently.