Senior Lead - Systems and Projects

About Us

• Emirates NBD is a market leader across the MENAT region with a presence in 13 countries.
• Serving over 20 million customers.

Job Overview:

This role sits at the intersection of Business Operations and Technology, a strategic, high-level role responsible for managing the end-to-end lifecycle of technology-driven initiatives aimed at enhancing operational efficiency, reducing risks, and improving customer experience. ensuring that system upgrades, new product launches, or digital transformations align with business goals and regulatory requirements.

The individual in this role will ensure the effective operation of all systems related to credit processing, including loan origination systems, decision management systems, credit scoring models, and risk assessment tools.

What You Will Be Doing:

• Identify, prioritize, and implement system enhancements that streamline back-office operations, improve user experience, and boost efficiency
• Act as a lead change agent, driving adoption of new technologies across RCS operations and overcoming resistance
• Analyze existing operational workflows to identify bottlenecks and implement system changes that better serve RCS operations
• Conduct in-depth analyses and utilize GenAI capabilities, machine learning models, and optical character recognition (OCR) workflows.
• Carry out gap analyses, redesign workflows, and develop detailed end-to-end process maps to reduce friction in RCS
• Create and oversee project plans, timelines, budgets, and resource allocation, while actively identifying and addressing project risks to ensure high-quality outcomes.
• Track STP rates, turnaround times, and error rates, offering suggestions for process enhancements to boost overall efficiency.
• Perform UAT testing and sign off.