Solutions Engineer
MLabsJob Description
About MLabs
- High-growth, venture-backed organization.
- Building a foundational open-source security infrastructure stack for the AI era.
- Backed by premier Silicon Valley investors, including Google and Y Combinator.
- Provides a critical platform used by engineers at leading organizations.
Key Responsibilities
- Technical Advisory: Execute proof-of-concept (PoC) engagements with leads, guiding customers through onboarding and recommending best practices for specific architectures and use cases.
- Customer Success: Ensure new customers are fully activated and satisfied by addressing technical inquiries and resolving points of friction in their workflows.
- Sales Collaboration: Work in tandem with Account Executives to lead technical discovery and product demonstration calls.
- Product Influence: Collect customer feedback and requirements to help shape the user and developer experience (UX/DX) and contribute directly to the product roadmap.
- Content & Community: Host webinars and knowledge-sharing sessions for stakeholders; improve documentation and public-facing technical materials based on real-world customer feedback.
- Account Expansion: Identify opportunities to expand product usage across existing accounts by becoming an expert in the customer’s technical environment.
Qualifications
- Technical Background: Prior experience in software development, systems engineering, or DevOps.
- Communication: Strong written and verbal communication skills with the ability to articulate complex technical concepts to diverse audiences.
- Operational Mindset: A high-ownership mindset and the ability to operate effectively within an ambiguous, fast-scaling environment.
- Location: Must be based within the EMEA region (remote).
Preferred Qualifications
- Familiarity with secrets management tools or developer security platforms.
- Solid understanding of developer workflows and DevSecOps infrastructure.
- Previous experience in a customer-facing technical role (e.g., Solutions Engineer, Sales Engineer, or Developer Relations).
- Experience supporting enterprise-level accounts and collaborating with senior technical stakeholders.
- Past involvement in developer communities, open-source contributions, or public speaking.
Benefits
- Competitive salary range of $100,000 – $160,000.
- Meaningful equity options and a structured commission plan.
- Fully remote flexibility within EMEA, supported by a world-class team with experience from top-tier firms (e.g., AWS, Figma).
- A defining role in building out future customer success and go-to-market functions as the platform scales.
- Provisions for a professional work-from-home setup and a recurring lunch stipend.
- Opportunities for in-person off-sites, industry conferences, and team gatherings throughout the year.
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