Wellness Manager
IHGJob Description
Elevate Guest Wellbeing as a Wellness Manager
Every day as a Wellness Manager at IHG is different, but you’ll mostly be:
- Managing end-to-end operations of the Wellness portfolio (Spa, Fitness, Pool/Recreation).
- Designing and delivering premium wellness experiences aligned with brand standards.
- Leading, coaching, and developing a multidisciplinary wellness team (therapists, instructors, attendants).
- Driving revenue through treatment menus, memberships, packages, retail, and promotions.
- Ensuring exceptional guest satisfaction through personalized service and effective service recovery.
- Overseeing scheduling, duty rosters, productivity, and payroll inputs for the wellness team.
- Maintaining the highest standards of hygiene, safety, and compliance (HACCP, H&S).
- Managing budgets, forecasts, KPIs, and performance reports.
- Collaborating with Sales, Marketing, Front Office, and F&B to promote wellness offerings.
- Monitoring trends and introducing innovative programs, treatments, and partnerships.
What We Need From You to Drive Guest Wellbeing
To excel as a Wellness Manager, you’ll need:
- Proven experience as a Wellness Manager, Spa Manager, or Health Club Manager, preferably in a luxury hotel or resort.
- Strong leadership and commercial acumen with a guest-first mindset.
- In-depth knowledge of spa operations, fitness programming, and wellness trends.
- Excellent communication and interpersonal skills.
- Fluent in English; Arabic language will be an advantage.
- High standards of grooming, professionalism, and attention to detail.
- Ability to work in a fast-paced, target-driven environment.
- Relevant wellness, spa, or hospitality qualifications will be an advantage.
Benefits of Promoting Guest Wellbeing with IHG
At IHG®, we believe wellbeing is central to memorable stays. Join our leadership team and shape inspiring, results-driven wellness experiences where True Hospitality nurtures mind, body, and soul. Learn more about the importance of wellness. IHG also supports employee wellness through various initiatives. Discover the power of holistic wellness and its impact on guest satisfaction. Explore more about IHG’s commitment to employee and guest wellbeing.
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