AWR Group
AWR Group Recruitment Vitals
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About AWR Group
About AWR Group
AWR Group is a leading provider of innovative engineering solutions across various industries. We are committed to delivering excellence through our expertise, dedication, and collaborative approach. Our core values of integrity, innovation, and client satisfaction guide us in every project we undertake. At AWR Group, we strive to build long-term partnerships with our clients by providing tailored solutions that meet their unique needs and challenges.
Our Culture
We foster a dynamic and supportive work environment where every team member is valued and encouraged to grow professionally. AWR Group believes in empowering its employees by providing ample opportunities for learning, development, and advancement. We encourage open communication, teamwork, and a culture of continuous improvement. We're committed to creating an inclusive environment where diverse perspectives are celebrated.
Why Join AWR Group?
- Innovative Projects: Work on challenging and impactful projects that make a difference.
- Career Growth: Opportunities for professional development and advancement.
- Collaborative Environment: Join a team of talented and passionate individuals.
- Competitive Benefits: We offer a comprehensive benefits package including health insurance, paid time off, and retirement plans.
- Commitment to Excellence: Be part of a company dedicated to delivering high-quality solutions.
If you are a motivated and talented engineer seeking a challenging and rewarding career, we invite you to explore the opportunities at AWR Group. Visit our careers page to learn more about current openings and apply online.
Open Positions
Customer Success Executive
AWR Group
Job PurposeAssisting the customers with their enquiries related to sales, aftersales, shift, KARFF, AWRT and Autotrust and ensuring proper data capture and maintain high call quality levels. Generate revenue from the defined activities and creating quality appointments for all brands across the company and recovery of lost customers. Support in the absence of the contact centre supervisor in the daily operations and assist in the training of new joiners.Key ResponsibilitiesRevenue Support & Service StandardsAssist in generating quality appointments through outbound and inbound communication, ensuring a smooth customer journey.Maintain a courteous, professional attitude and provide accurate information to help increase customer satisfaction and loyalty.Support the achievement of team revenue goals by contributing to a high standard of customer service.KPI Focused ContributionWork towards achieving assigned qualitative KPIs related to customer handling, call quality, and service consistency.Support team initiatives aimed at improving customer interactions and conversion rates.Appointment CoordinationFollow brand guidelines when booking appointments for respective Business units.Ensure accuracy in capturing customer details and appointment requests in CRM systems.Maintain professionalism during all customer interactions, especially over calls and emails.Financial Target AchievementGenerate revenue by creating high quality customer appointments and providing customers service standards that exceed customer expectations.Build rapport with customer and delivering proper customer service with professional behaviour and accurate information to increase overall customer retention and customer lifetime value.Business DevelopmentEnsure applying brand specific guidelines to generate appointments for business and ensure that quality of appointments.Ensure application of proper quality standards and professionalism on call is maintained, to impact generated revenue and conversions.Customer JourneyProvide prompt resolution to customer queries leading to higher customer satisfaction and improving overall relations.Follow the customer connect protocols and provide seamless experience across various points of customer journey.Support and provide superior service via phones, e-mails as a receiver and caller.Use questioning and listening skills that support effective telephone communication.Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.Effectively deal with job stress, angry callers, and upset customers.Use the most appropriate way to communicate and apply the elements of building positive rapport with different types of customers over the phone.Apply the proper telephone etiquette to satisfy various customer situations.Apply appropriate actions to effectively control a telephone call.Identify voice skills and how to enhance a good telephone presentation.Meets commitments to customers.Policies, Procedures and Corporate GovernanceEnsure complete adherence to company policies and floor instructions.Display time flexibility towards shifts as per work floor requirements.Meet the required SLA's and KPI's.Educational QualificationDiploma graduate or equivalent required.Work Experience2-3 years of customer service experience preferred.Core CompetenciesCustomer-Centric MindsetCommunication skillsRelationship ManagementTime ManagementConflict ResolutionLanguagesEnglish a must; bilingual preferred.About the CompanyAW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions and more.
Job Controller
AWR Group
Job Purpose The Job Controller is responsible for ensuring accurate job card costings, verifying parts and labour charges, and preparing invoices for internal, insurance, and customer jobs. The role monitors pending job cards, identifies and reports discrepancies, and coordinates with estimators and workshop teams to maintain accurate pricing and timely invoicing, thereby supporting smooth and efficient financial operations. Job Responsibilities Ensure appropriate job flat rate time is available for all assigned jobs. Oversee the successful distribution of job cards to the workshop. Monitor workshop workload and available hours. Schedule and allocate jobs based on customer requirements, delivery schedules, and the skill matrix of technicians. Monitor progress and ensure timely completion of all jobs. Prepare additional estimates for any extra work identified during repairs. Inform Service Advisors of delays or additional repairs, and advise on revised delivery times. Update the status of repairs in the system accurately and promptly. Plan and execute overtime schedules with input from Foremen, obtaining approval from the Manager. Coordinate effectively with all stakeholders to ensure smooth operations. Ensure optimum utilisation of manpower and facilities. Monitor technician efficiency and provide support to improve performance. Allocate Service Contract vehicles in accordance with company guidelines. Ensure all tasks are completed to quality standards (QC pass) before closing repair orders. Educational Qualification Graduate or 3-year Diploma in Automobile or Mechanical Engineering. Work Experience Minimum 3 years in a similar role, or 5 years of workshop floor experience. Competencies Strong computer skills. Ability to monitor operations and manage workflow efficiently. Problem-solving and coordination skills. Languages Good written and verbal communication skills in English.
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Company Details
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