Luxury Villa General Manager | Pre-Opening in Ceará, Brazil
UtopiaJob Description
Job Summary
We are looking for an experienced Luxury Villa General Manager to lead the complete pre-opening and ongoing operation of an ultra-luxury private villa in Jericoacoara, Brazil. This is not a traditional hotel General Manager position. We are looking for a highly operational leader who has successfully opened luxury hospitality properties from scratch, built high-performing teams, implemented operational systems, created SOPs, and delivered exceptional guest experiences. You will be responsible for transforming an architectural project into a fully operational luxury hospitality experience.
Key Responsibilities
Pre-Opening
- Lead the entire pre-opening process from planning to launch.
- Develop and implement operational strategies.
- Create SOPs, operational manuals, policies and service standards.
- Build departmental workflows and operational procedures.
- Coordinate suppliers, contractors and operational partners.
- Implement PMS and operational systems.
- Define staffing plans and organizational structure.
- Develop budgets and operational forecasts.
- Prepare the property for a flawless opening.
Leadership & People Management
- Recruit, interview and hire all operational staff.
- Build and develop a high-performing team.
- Lead onboarding and training programs.
- Conduct performance evaluations.
- Coach and mentor department heads.
- Manage disciplinary actions when necessary.
- Make hiring and termination decisions.
- Foster a culture of accountability and excellence.
Requirements
- Minimum 5 years as General Manager, Operations Manager or Director of Operations in luxury hospitality.
- Proven experience leading at least one complete pre-opening of a luxury hotel, resort or private villa.
- Experience creating SOPs from scratch.
- Experience building operational departments.
- Experience recruiting, hiring, onboarding, developing and terminating employees.
- Strong leadership across multiple departments.
- Budget management experience.
- Vendor and contractor management experience.
- Fluent English (spoken and written).
- Willingness to relocate to Jericoacoara.
Preferred Qualifications
- Forbes Five-Star or Leading Hotels experience.
- Luxury boutique hotels.
- Luxury villas.
- Ultra-luxury resorts.
- International hospitality experience.
Compensation & Benefits
- Competitive compensation (USD/EUR), based on experience.
- Performance-based annual bonus.
- Contractor agreement (PJ).
- 28 days of paid annual leave.
- Relocation support to Jericoacoara.
- Temporary accommodation assistance during relocation.
- Opportunity to lead the pre-opening of an exclusive ultra-luxury private villa.
- High level of autonomy and decision-making authority.
- International work environment.
- Career growth within a fast-growing luxury hospitality and real estate company.
- Work alongside multidisciplinary teams in architecture, design and development.
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