Manager Front Office – (Preferred Arabic Speaker) Jumeirah Gulf of Bahrain
Dubai HoldingJob Description
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.
About Jumeirah Gulf of Bahrain
Located on the pristine beaches of Bahrain’s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort’s five pools, and book treatments at Jumeirah’s signature Talise Spa.
About the Job
An exciting opportunity has arisen for a Manager Front Office – Front Office, Rooms to join Jumeirah Gulf of Bahrain.
Key Responsibilities
- Foster a positive work environment and encourage effective communication and teamwork across departments
- Delegate tasks, empower, and coach colleagues, Team Leaders, and Managers to achieve results and support professional growth
- Oversee the Opera system, ensuring accuracy in profiles and reservations, compliance with selling strategies, and regular system clean-up
- Analyze Guest Satisfaction Reports and implement improvements to enhance service quality
- Handle guest complaints and feedback in accordance with company standards
- Prepare and manage departmental budgets, optimizing revenue and controlling expenses
- Collaborate with Guest Services, Reservations, Sales, and Housekeeping to meet guest needs and ensure compliance
- Ensure adequate resources and provide training to support team performance
- Manage duty schedules to ensure 24-hour coverage and conduct annual performance appraisals
- Lead by example in delivering exceptional customer service and build strong relationships with VIP and repeat guests
About You
Qualifications & Experience
- Bachelor’s Degree in Hospitality Management, Business Administration, or a related field
- Master’s Degree in Hospitality or a relevant discipline (preferred)
- Proficiency in Microsoft Office (Intermediate to Advanced)
- 8–10 years of experience in a similar role within the luxury hospitality industry
Behavioral Competencies
- Strong problem-solving skills
- Leadership and team management abilities
- Creativity and innovation
- Project management expertise
- High attention to detail
About the Benefits
At Jumeirah, we are committed to creating a workplace where colleagues feel valued, supported, and inspired to grow.
Benefits Include
- Supportive and inclusive work environment
- Access to Learning & Development programs with clear career pathways
- Colleague discounts on food, beverage, and hotel stays worldwide
- Comprehensive healthcare and life insurance coverage
- Paid annual leave
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