Restaurant Hostess
AccorHotelJob Description
Company Description
Raffles Hotels & Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
Raffles Dubai
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.
About the Application Process
At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire.
Job Description
We invite you to join the world of luxury hospitality at Raffles Dubai as our new Restaurant Hostess to provide an appropriate welcome at Azur Restaurant and Solo Italian Restaurant for guests, to handle table reservations and effectively control the flow of guests. This position reports to Supervisor.
Key Roles & Responsibilities
- Provide a warm and friendly welcome, leading guests and seating them at their table
- Take telephone bookings and maintain a clear and organized reservations
- Assist in the set-up of tables and displays
- Maintain and update guest database
- Ensure full knowledge and understanding of LQA and Hotel Standards
- Be attentive to guests and resolve their complaints where possible
- Undertake service training to ensure full capability in executing service standards
- Ensure that all reports related to the outlet are well maintained
- Support the service team during times of need/crunch in service
- Maintain cleanliness of hostess station and surrounding areas
- Maintain good working relationship with own colleagues, and all other departments
- Correct preparation of all necessary operational material in the back office
- Learn safety, sanitation and hygiene policies
- Present check to guests and perform cashiering function if needed
- Effectively control guest flow in the restaurant ensuring maximum turnover
- Train staff in hostess standards
- Ensure the restaurant is ready to receive guests prior to opening
- Carry out any other duties as and when assigned by the Management
- Assist other Food & Beverage Outlets in their operations within peak times when needed
Qualifications
Personal Attributes
- Excellent reading, writing and oral proficiency in English
- Well-presented and professionally groomed at all times
- Strong interpersonal skills and able to establish a good rapport with guests
- Computer knowledge (Microsoft Excel, Word, PowerPoint)
- Eagerness to learn and share knowledge with the Team
- Embrace the Raffles brand promise and luxury in your role
- Foster an inclusive environment where every individual feels valued and respected
Education
- Secondary education
Experience
- 1 year Hotel experience in F&B
Employee Benefits
- Competitive salary and benefits package
- Health insurance
- Visa sponsorship
- Annual air ticket
- Training and development opportunities
- Discounted stays at Raffles and Accor properties worldwide
- Career advancement opportunities
- Inclusive and diverse work environment
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