Senior Field Service Engineer - PQ
Eaton CorporationJob Description
Senior Field Service Engineer - PQ
Eaton Corporation is seeking a highly motivated and experienced Senior Field Service Engineer with a focus on Power Quality Engineer duties to join our dynamic team. This role is pivotal in ensuring customer satisfaction and upholding Eaton's reputation for excellence in power management. As a Power Quality Engineer, you will be responsible for following up on customer agreements through meticulous planning, execution, documentation, and invoicing of service tasks.
Responsibilities of a Power Quality Engineer
- Ensure timely updates of customer information and technical documentation.
- Provide technical support to customers via phone and email, addressing their inquiries effectively.
- Support colleagues in the Service department and Sales team with your technical expertise.
- Take ownership of service request realization, ensuring optimal timing and effectiveness.
- Contribute to the realization of service sales budgets.
- Proactively participate in the scheduling and planning of work for Field Service Engineers (FSEs).
- Actively align with company goals and performance KPIs.
- Secure timely reporting and prepare comprehensive technical reports for each work assignment.
- Collaborate with Project Managers in projects, assisting with planning and commissioning scheduling.
- Offer support to high-profile clients, providing expert technical advice during site visits.
- Maintain strong communication links with business units (HPO) regarding technical issues.
Essential Skills for a Power Quality Engineer
The ideal candidate will possess strong expertise in Electrical UPS 1-phase/3-phase systems, Battery backup, and emergency supply systems. Excellent communication skills, a strong customer focus, and adaptability are crucial for success in this role. You should be capable of working collaboratively with diverse cultures and meticulously following instructions. A strong understanding of electrical engineering principles is also essential.
Achieving Power Quality Excellence at Eaton
At Eaton, we are committed to delivering exceptional Power Quality Engineer services. This role involves continuous improvement and adherence to best practices in field service engineering. Your ability to efficiently manage service requests and provide timely technical support will directly impact customer satisfaction and contribute to Eaton's continued success. Explore more about Eaton's Power Quality solutions.
As a Power Quality Engineer, you'll be at the forefront of ensuring our clients receive the highest standards of service and support. Your contribution will be vital in maintaining Eaton's reputation as a leader in power management. We promote continuous learning; learn more about professional IEEE certifications for electrical engineers.
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