Strategic Account Manager 3
BehavoxJob Description
About Behavox
Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.
From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.
About the Role
Behavox's Strategic Account Managers own the full commercial relationship with some of the world's most complex and highly regulated financial institutions. This includes delivery outcomes, commercial performance, executive relationships, and long-term strategic growth across a portfolio of global banks, hedge funds, asset managers, and energy firms operating under the world's most demanding regulatory frameworks.
Clients in this portfolio are building or strengthening unified controls frameworks that bring together communications surveillance, trade surveillance, compliant archiving, and policy management into a single, defensible control system.
Key Responsibilities
- Own the full commercial relationship with portfolio accounts including global banks, hedge funds, asset managers, and energy firms
- Manage all renewals across the portfolio, build retention strategy, lead negotiations, and close deals
- Accurately forecast ARR churn risk and develop mitigation plans
- Drive inbound expansion deals independently in collaboration with Account Executives
- Lead executive business reviews focused on compliance posture, regulatory risk, control maturity, and platform value
- Own ticket triage, escalation, and resolution for accounts
- Navigate complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams
- Manage both executive-level strategic relationships and working-level practitioner relationships simultaneously
What You'll Bring
- Enterprise compliance technology and unified controls frameworks - Deep working knowledge of how communications surveillance, trade surveillance, compliant archiving, and policy management converge into a single control system at regulated financial institutions
- Financial services regulatory environment - Understands the regulatory obligations driving client demand across global banking, hedge fund, asset management, and energy sectors
- Multi-stakeholder account management across regulated financial institutions - Navigates complex organizational structures
- Commercial lifecycle management for enterprise SaaS - Owns the full renewal and expansion cycle: retention strategy, churn forecasting, negotiation, close, and pipeline development
- Escalation management and operational accountability
Work Arrangement
This is a hybrid position based out of our Dubai office.
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